Terms of Service

1. Who these terms are between

These terms are a contract between you, the adult who creates an account, and MobileTracking, which operates MobileTracking ("we" and "us"). You accept them by creating an account, by installing the child app on a phone, or by continuing to use either after a change is announced. You must be at least eighteen, or the age of majority where you live if that is higher, and you must be the parent or legal guardian of every child you add. If you are using the service on behalf of another adult, for instance setting it up for a partner's child, that adult must also be a parent or legal guardian and these terms bind them too.

2. What the service is

The service is a parental-control tool for Android. It has three parts: the child app, which runs on a child's Android phone or tablet; the parent app, which runs on your own phone; and the parent panel, a website you sign in to. The child app collects the signals described in our privacy policy, such as location, app usage, web page titles and categories, call and text metadata in the APK build, and notification counts, and sends them to your account. It also enforces the limits and rules you set. It is a visible app with its own icon, a consent screen and a transparency screen, and it tells the child when a parent has opened the panel that day.

The service does not read messages, take screenshots, log keystrokes, or use the camera or microphone, on any plan. There is no hidden mode and there is no iPhone version of the child app. Any site or seller offering an "invisible" or "stealth" build of this app is not us, and anything downloaded from them is not covered by these terms or by our support.

3. Acceptable use

You may install the child app only on a device used by a child for whom you are a parent or legal guardian, and the child must know it is installed. The consent screen that appears during pairing is part of that: pairing requires the phone in your hand and someone to type the code, and we expect that someone to be you, with your child present. You may use the panel to view what the app collects about your own children and to set rules for them. You may invite another parent or guardian of the same children as a co-parent. You are responsible for using the service lawfully where you live, including any local rules about the age at which a young person's consent is needed, and for loosening or removing it as your child grows.

4. Prohibited uses

You must not use the service to monitor another adult: a partner or former partner, a housemate, an employee, a tenant, an elderly relative who has not asked, or anyone else who is not a child in your care. You must not install the child app on any device whose user has not been told it is there, and you must not attempt to hide the app, its icon, its notifications or its transparency screen, or to alter its block screens to look like a crash. You must not use the service to locate or contact a person in breach of a court order.

You must not reverse engineer, decompile or modify the apps, interfere with the servers, scrape the panel, or try to reach another family's data. You must not resell the service, bundle it with another product, or offer access to your account to anyone outside your family. If we find any of these, we may suspend or close the account without refund of any unused period, and we may report misuse to the police where we are required to or where someone appears to be at risk.

5. Accounts and security

You need an email address you control and a password that is yours alone. Keep the password private: anyone who has it can see where your children are. We recommend a password manager and a password not reused from anywhere else. Pairing codes are shown once and expire in about fifteen minutes; treat them like a key and do not send them by message. Tell us at once through the contact page if you think your account has been used by someone else, and we will lock it while we sort it out. You are responsible for what is done with your account until you tell us, and for keeping the email address current so that alerts and notices reach you.

6. Subscriptions, free accounts and cancellation

You can create an account and pair a phone for free. Some features need a paid subscription; the panel shows what each option includes before you pay anything, and one subscription covers every child under the account. Subscriptions renew automatically at the end of each period unless cancelled, and the price for the next period is the one shown in your Account page before it renews. We will tell you by email before any price change takes effect, and you can cancel before it does.

Cancellation is in Account settings and takes effect at the end of the paid period; the service, including every rule and alert, keeps working until then, and there is no fee for leaving. After that the account returns to the free features and nothing already collected is deleted unless you delete it. Where consumer law gives you a right to a refund, for instance a cooling-off period after a first purchase, we honour it; otherwise, periods already paid for are not refunded, except where we have withdrawn a feature you paid for, in which case we refund the unused part. Payments taken through an app store are governed by that store's refund process as well as ours.

7. The APK and app stores

The child app is available from Google Play and as a direct download (an APK) from this site's download page. The Google Play build is also subject to Google's terms and, because of Play's policies, does not include call or SMS logging. The APK build includes those two features and otherwise matches the Play build. Download the APK only from this site, typed into the address bar; we do not distribute it through other sites, and a file with our name from anywhere else may have been altered. We sign every release, and Play Protect will scan the file when you install it. You are responsible for switching "Install unknown apps" off again afterwards, as the download page explains. Updates to the APK build are offered inside the app and are optional, but we support only the current and previous version.

8. Availability and changes to the service

We aim to keep the panel and the servers running at all times, and we schedule maintenance for the quietest hours we can find, but we do not promise uninterrupted service. We may add, change or remove features; where a change removes something you rely on, we give at least thirty days' notice by email and in the panel, and section 6 covers your refund for anything paid but unused. Android itself changes too, and a feature can stop working on a particular phone after an operating-system update until we release a fix; the device health line will show you when that has happened. We may also set reasonable limits, such as the number of saved places or keyword words, to keep the service working for everyone.

9. Disclaimers

The service reports what a phone can tell it, and a phone cannot always tell it anything. We do not guarantee that a phone will report when it is switched off, when the battery is flat, when it is out of signal or has no data, when Android has put the app to sleep, or when a permission has been removed. A location reading can be wrong, particularly indoors, and we do not guarantee that any reading, alert, limit or block will arrive or take effect at a particular time. Web filtering uses categories that are assigned by automated systems and will sometimes let a page through or block one wrongly. Keyword alerts depend on a notification preview existing and on the word being in your list.

The service is a tool for parents and is not a substitute for supervision, for talking with your child, or for the emergency services. If a child is missing or at risk, call the police first and look at the map second. Except where consumer law gives you rights we cannot exclude, the service is provided as it is, without warranties of any kind, express or implied, including fitness for a particular purpose.

10. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by the law that applies to you. Subject to that, and as far as the law allows, we are not liable for any loss that was not a foreseeable result of our breaking these terms, for loss caused by events outside our reasonable control, including a phone that does not report for one of the reasons in section 9, or for any business loss, since the service is for family use. Where we are liable to you, our total liability for all claims in any twelve-month period is limited to the amount you paid us in that period, or, if you have paid nothing, to a reasonable sum reflecting a free service. If you are a consumer, nothing here affects the statutory rights you have where you live.

11. Termination, governing law, changes and contact

You can end these terms at any time by closing your account in Account settings, which deletes your data as the privacy policy describes; uninstalling the child app from a phone ends collection from that phone immediately. We can suspend or close an account if you break section 3 or 4, if a payment fails and is not put right within a reasonable time after we have told you, or if we withdraw the service, in which case we give notice and a refund for anything unused. Sections 9 and 10 survive the end of these terms.

These terms, and any dispute about them or about the service, are governed by the law of the place where MobileTracking is registered, and the courts of that place have jurisdiction, unless the consumer law of the country where you live gives you the right to rely on its own law or to bring a claim in your own courts, in which case that right applies. We will try to resolve any complaint directly first; write to [email protected] and we will reply within a reasonable time with a named person handling it.

We may change these terms. For a change that reduces your rights or adds obligations, we email the account address and show a notice in the panel at least thirty days before it takes effect, and you may close the account before then if you do not accept it; using the service after that date is acceptance. Corrections of wording take effect when the date at the top changes. Privacy questions go to [email protected], everything else to [email protected], and the FAQ explains the practical side of most of the points above.