Help & answers

Frequently asked questions

Browse the questions we hear most often. If you do not find what you need, our support team is available 24/7 — just head to the contact page.

Getting started

What is MobileTracking?

MobileTracking is a phone monitoring app that collects activity from a target device and displays it in a single private online dashboard you can open from any browser.

Which devices are supported?

Modern Android phones and tablets, plus iPhone and iPad. Some advanced features depend on the operating system version.

Do I need the target phone to set it up?

Yes, for the one-time install you need it for about five minutes. After that, monitoring is fully remote.

How long does setup take?

Usually under five minutes from sign-up to your first activity, provided the target phone has internet access.

Features & data

What can I monitor?

Calls, text and chat messages, GPS location, browsing history, photos, installed apps, screen activity, and social apps like WhatsApp, Messenger, Snapchat, Viber and Kik.

How often does data update?

Automatically and regularly throughout the day whenever the device is online. No manual refreshing required.

Can I monitor social media apps?

Yes, MobileTracking includes dedicated trackers for the major messaging and social apps.

Can I set location alerts?

Yes. Geofencing lets you draw safe zones and get an alert when the phone enters or leaves them.

Billing & plans

How much does it cost?

We offer monthly, quarterly and annual plans. Longer plans cost less per month. See the pricing page for current rates.

Do all plans include every feature?

Yes. Every plan unlocks the full feature set; only the billing length and monthly price differ.

Can I cancel anytime?

Yes, in a couple of clicks from your account. You keep access until the end of the paid period.

Do you offer refunds?

New purchases are backed by our refund policy. Details are on the Terms page.

Privacy & support

Is my data secure?

Your data is stored in an encrypted account only you can access. We never sell or share it.

Who can see my dashboard?

Only you, using your login credentials. We recommend a strong, unique password.

How do I get help?

Support is available 24/7 by live chat and email via the contact page.

Will the app affect the target phone?

No. It is lightweight and runs quietly in the background with minimal battery and data use.

Start monitoring in minutes

Pick a plan, install on the target device, and watch your private dashboard fill with activity. No technical skills required.