Community guidelines

Community reports are what make MobileTracking useful. Each report helps someone else decide whether to answer, reply or call back. These guidelines explain what a good report looks like, what we remove, and how moderation works.

What reports are for

A report should describe your own experience with a phone number: what kind of call or message you received, and what the caller wanted. Reports are about numbers and their behavior, not about people.

What you can report

• Scam calls and texts, such as bank impersonation, fake deliveries, tech support or prize scams.
• Robocalls and automated messages.
• Persistent telemarketing or sales calls.
• One-ring missed calls and suspicious international calls.
• Calls that turned out to be legitimate, such as a doctor’s office, a delivery driver or a known company. Positive reports are just as helpful.

How to write a helpful report

• Choose the category that best fits what happened.
• Describe the call or message in a sentence or two: who they claimed to be and what they asked for.
• Stick to facts you observed. “Caller said my bank account was locked and asked for a code” is more useful than “this person is a criminal”.
• Report each number once per experience. Repeated reports of the same call don’t add information.

What gets removed

We remove reports, or parts of reports, that include:

• Personal information: names, home addresses, email addresses, other phone numbers, account numbers, ID numbers, photos or details that could identify a private individual. This applies to you and to others.
• Harassment and abuse: threats, insults, hate speech, sexual content, or content that targets a person rather than describing a call.
• False or unsupported claims: reports you know to be untrue, reports made to damage a person or business, or serious accusations not based on your own experience.
• Spam and manipulation: advertising, links, coordinated or repeated reports intended to inflate or lower a score, or reports about numbers you control.
• Sensitive data you shouldn’t share: one-time codes, passwords or payment details, even if you’re quoting a scammer.
• Illegal content of any kind.

How moderation works

Reports are checked before or shortly after they appear, using a combination of automated filters and human review. Automated checks look for personal information, abusive language, links and patterns that suggest manipulation, such as many reports from the same source in a short time. Reports that are flagged are held or reviewed by a moderator.

To prevent abuse without requiring an account, we store a hashed (one-way encoded) version of the reporter’s IP address. This lets us detect repeated or coordinated reporting without keeping the address in readable form. See our privacy policy for details.

Moderators may edit a report to remove personal information while keeping the useful description, or remove the report entirely. We may limit reporting from sources that repeatedly break these guidelines.

Flagging a report

If you see a report that breaks these guidelines, let us know through our contact page with the phone number and a description of the report. If you own a number and believe its reports are inaccurate, you can request a review.

Our responsibility

Reports reflect the experiences and opinions of the people who submit them, not the views of MobileTracking. We moderate in good faith but cannot verify every report. That’s why each result combines reports with other context, such as line type and location precision, and why a verdict should be one input into your decision rather than the only one.