Installation is quick and guided — most people finish in under five minutes. Follow the steps below and you will be viewing activity in your dashboard before you know it.
Head to the pricing page, choose a plan and sign up with your email. Your secure dashboard is created instantly and you will receive your setup link.
Pick up the phone you want to monitor — you need it for about five minutes. Open the setup link and follow the on-screen, plain-English instructions to finish the install.
Return to your own device, sign in to the dashboard from any browser, and activity will begin to appear. From here everything updates automatically.
Android offers the widest set of monitoring features, and setup is straightforward. After you sign up, open the target Android phone and tap the setup link we provide. You will be guided to allow the permissions MobileTracking needs to capture activity — things like messages, location and app usage. The wizard explains each one in everyday language as you go, so you are never left guessing what a toggle does.
Once the permissions are granted, the app completes installation and begins syncing in the background. You can then close everything and return the phone. Within a few minutes your dashboard will start filling with the first activity. The whole process usually takes three to five minutes.
For iPhone and iPad, MobileTracking uses a secure, cloud-based setup. Depending on the device, you either complete a brief on-device step or connect the account credentials associated with the iPhone so activity can sync to your dashboard. Our setup wizard detects the device and shows you the exact path to follow — there is nothing to guess at.
Apple updates iOS often, so the available features can vary slightly by version. If anything looks different on your screen than in the guide, our support team can confirm the right steps for your specific device and iOS version in a quick chat.
Setup is designed to be painless, but phones are unpredictable and occasionally a step needs a second try. The two most common hiccups are a permission that was skipped during the wizard, and a weak internet connection on the target device that delays the first sync. Both are easy to fix: re-open the setup link to review permissions, and make sure the phone is on Wi-Fi or has a solid mobile signal so the first batch of data can upload.
If you are still stuck, do not wrestle with it alone. Our support team is available 24/7 by live chat and email, and they help people through installs all day long. Send them a message describing what you see on screen and they will get your dashboard live, usually within minutes.
Tip: Keep the target phone connected to Wi-Fi during the first hour. The initial sync is the largest, and a stable connection makes it finish faster.
Yes. The one-time installation requires brief physical access to the device, usually about five minutes. After setup is complete, everything is viewed remotely and you never need the phone again.
Most installations finish in under five minutes from start to first activity, assuming the target phone has a working internet connection.
Not at all. The setup wizard walks you through every step in plain language. If you can install an app from a link, you can install MobileTracking.
MobileTracking supports modern versions of Android and iOS. Some features depend on the OS; our team can confirm exactly what is available for your device.
In your online dashboard. Sign in from any browser on your phone, tablet or computer — there is nothing to install on your own device.
It requests access to the activity it reports, such as messages, location and app usage. The wizard explains each permission as you grant it.
iPhone uses a secure cloud-based method. Depending on the device you complete a short on-device step or connect the relevant account so data can sync.
Just re-open the setup link to review and enable any permission you missed. The dashboard will note if something needed is turned off.
The most common reason is the target phone has not had a stable internet connection to complete its first sync. Connect it to Wi-Fi and data should appear shortly.
Yes. Add an extra device license to your account, then run the same quick setup on each additional phone.
Yes. Support is available 24/7 by chat and email and will walk you through the entire install if needed.
No. MobileTracking maintains itself in the background, so you always have the latest version without lifting a finger.
Sign in, open the setup link on the target device, and your dashboard will come to life.